Colorado Springs Utilities Jobs

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Job Information

Colorado Springs Utilities Application Administrator Lead in Colorado Springs, Colorado

Application Administrator Lead

Job Type: Information Technology

Pay Range $136,177 to $142,230

Location Colorado Springs, CO

Date First Posted 9/12/22

Application Administrator Lead

A Hybrid Telework Schedule will be considered for this position; hybrid is defined as a pre-determined blend of working from home and in the office.

Who We Are...

Colorado Springs Utilities, a four-service utility provider with a 100-year reputation of integrity, gives you an experience unmatched by other utility companies. We continuously strive to stay ahead of the business curve with our established priority to update and incorporate state-of-the-art technology and provide a work culture dedicated to innovation, collaboration, and synergy.

In fact, we were recently awarded the Diamond Designation from the American Public Power Association (APPA), recognizing our utility for having some of the highest ratings in reliability, safety, workforce development, and system improvements among the more than 2,000 public utilities in the nation.

Colorado Springs is nestled at the base of the Rocky Mountains and is the perfect blend of mountain and city living. With over 300 days of sunshine a year, you will enjoy nature at its finest!

For 2022, Colorado Springs has been ranked by US News & World Report as #2 in the list of best places to live! Live and Work Here! (

The Customer Portfolio Department is seeking an Application Administrator Lead to play a fundamental role in the operations of our Customer Team. In this position, you will solve problems collaboratively with internal stakeholders as you gather/analyze business requirements, understand functional needs, provide consultative guidance, and help identify appropriate technical solutions. Your expertise in premise-based and externally hosted cloud technologies paired with your ability to bridge functional and technical teams will ensure our stakeholders have the tools needed to support corporate portfolio systems and a wide variety of applications.

Why should you apply to this role?

As a Lead Application Administrator, you will join our talented Application Administration Team responsible for proper administration that is critical to the operations and success of Colorado Springs Utilities. You will lead a team of talented Application Administrators to achieve Colorado Springs Utilities objectives and maintain application reliability and will provide guidance and leadership to inspire the team to perform at their highest potential – helping to ensure continuing and resiliency of our operations through ongoing support and maintenance of critical applications. You will be an integral part of creating and maintaining a cohesive, collaborative team that works efficiently to help provide maximum value to our organization and our customers.

Key Areas of Focus:

  • Strong knowledge of Customer to Meter and Mobile Workforce Management applications

  • Collaborate with business partners and stakeholders to provide value add services and systems to the organization

  • Lead team in maintaining integrity and performance of systems

  • Plan and lead execution of projects within the Customer group

  • Experience with On-Prem and Cloud technologies

  • Document processes and issues and train other administrators on how to handle issues

  • Coordinate and work with multiple groups within the organization to ensure the stability of the platforms

  • Advanced knowledge of automating processes in managing and monitoring systems

  • Provide technical background and experience to new projects and applications to maximize the benefit to Colorado Springs Utilities

  • Ability to quickly identify and solve issues with systems

  • Able to work independently and lead others in the completion of projects

  • Document and clearly communicate a variety of technical issues to a broad variety of audiences

  • Develop information solutions to meet the needs of the business

  • This position also requires participation and coordination of a 24/7 stand by rotation

Provide guidance to management in support of the following Services in the Customer Portfolio:

  • Customer care and billing

  • Customer self service

  • Metering

  • Mobile workforce management

  • Call Center as a Service (CCaaS)

Who you are...

Likely someone who comes with a bachelor’s degree in Information Systems, Computer Science, or closely related field of study (or an equivalent combination of education and experience). Additionally, significant years of progressive experience working as a leader in the organization as well as a system administrator supporting multiple applications in technology-oriented environments. Experience with the planning and leading execution of projects within the Customer to Meter and Mobile Workforce Management space and ITIL experience is preferred. Beyond the technical aspects of this position, you excel at leading and influencing others in ways that drive efficient results and team performance and engagement. Your strong interpersonal skills allow you to easily develop and maintain positive, trusting relationships with others. Furthermore, you empower others to achieve their potential and enjoy guiding others to success.

The military job codes/duty codes most closely related to this role are: 251A, 255A, 25A, 25B, 25E, 33S1, 33SX, 37A1, 37A4, 6420, 6423, 7421, 7427, IT, 681, 6673, 9934, 9975, 9985

*This job is eligible for relocation assistance

What a career at Colorado Springs Utilities can offer you

  • The ability to stay ahead of the business curve with our established priority to continually update and incorporate state-of-the-art technology.

  • The opportunity to work for a pioneer in providing four utility services in one enterprise with a 100-year reputation for integrity.

  • A work culture dedicated to innovation, collaboration, and synergy.

  • The stability vital for growth-oriented careers.

Our Commitment to our Employees…

Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We do not just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.

  • Time Off – Because everybody needs time off to recharge

  • Vacation – New employees accrue 13 days of paid time off to start, while our more tenured employees accrue 24 days per year

  • Personal Leave –3 days per year of personal leave

  • Paid Holidays –10 paid holidays per year

  • Sick Leave – Accrue 12 days of sick leave annually for those days when you or a family member is feeling under the weather

  • Vacation Buy – Purchase up to 40 hours of additional vacation time

  • Pension Plan – Looking forward to a comfortable lifestyle once you’re done working? The Colorado Public Employees’ Retirement Association (PERA) provides you with retirement benefits and peace of mind when you retire

  • Medical – Select from three comprehensive medical plans, starting at $10.30 a month. Employees also enjoy access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)

  • Wellness Program – Voluntary wellness program that allows you and your spouse to each earn up to $500 to use towards healthcare expenses, $100 in Visa gift cards, and up to $400 in gym membership reimbursements

  • Dental – Select from two dental plans, with in-network preventive care covered at 100%

  • Vision – Voluntary plan that covers full vision care services and discounts on LASIK eye surgery

  • Retirement Saving Programs – Supplement your pension plan with voluntary retirement programs such as the PERAPlus 401(k) and MissionSquare’s Roth IRA and 457 plans.

  • Disability Coverage –Short-Term (STD) and Long-Term Disability (LTD) insurance available for purchase

  • Employee Assistance Program (EAP) – Makes the going a little easier by aiding with mental health, stress management, work-life balance, financial and legal matters, and much more

  • Long-Term Care Insurance – Whether it's due to an accident or a serious illness, LTC insurance is available for purchase to help you and your loved ones

  • Life Insurance –Company-paid life insurance and supplemental coverage are available

Curious about joining our team? Learn More! (


  • All positions will be posted for a minimum of 5 calendar days.

  • Starting pay will be determined at the time of offer based on the experience, education, and training of the successful candidate.

  • Colorado Springs Utilities does not sponsor work visas of any kind (including but not limited to F-1, H-1B, or TN visas). Eligible applicants must be authorized to work in the United States.

Colorado Springs Utilities is an Equal Employment Opportunity/Affirmative Action employer. Our differences make us richer. Learning and growing from one another makes us more than what we were. We want our workforce to be as diverse as our business and recognize the limitless benefits of this commitment. Our desire is to have the organization reflect the diversity of the Pikes Peak Region. As an Equal Employment Opportunity employer, it is our commitment that no person shall be unlawfully discriminated against because of race, color, national origin or ancestry, sex, age, religious convictions, veteran status, disability, political beliefs, sexual orientation, or gender identity. Affirmative Action is Colorado Springs Utilities’ effort to ensure positive steps are taken to have a representative workforce reflective of the relevant available labor force.

For more information regarding applicant rights, visit

Accessibility Accommodations . If you are an individual with a disability or disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at or by calling 719-668-7500. This option is reserved for individuals who are unable to use or require assistance with the online tools as the result of a disability and is not intended for other purposes.

E-Verify and Right to Work Notice . Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Colorado Springs Utilities participates in E-Verify. For more information on your rights and responsibilities as an applicant, please visit: . If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace. You should know that no employer can deny you a job or fire you because of your national origin. Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents. If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language. Call 1-800-255-7688. TDD for the hearing impaired is 1-800-237-2515. In the Washington, D.C., area, please call 202-616-5594, TDD 202-616-5525 Or write to: U.S. Department of Justice Office of Special Counsel NYA 950 Pennsylvania Ave., N.W. Washington, DC 20530.

Have a question? If you have a question about a position or need assistance from a recruiter, email us at or call 719-668-7500.

Job Type: Information Technology