Colorado Springs Utilities Customer Account Manager - Utilities in Colorado Springs, Colorado
**Customer Account Manager
Job Type: Customer Support/Client Care
Pay Range $72,217 to $109,203
Location Colorado Springs, CO
Posting Close Date 10/28/20
**Customer Account Manager
Colorado Springs Utilities Business Account Management Team is looking for a consultative, customer-success oriented professional to help us establish, manage, and enhance relationships with our large business customers. In this position, you will lean on your utility (water, wastewater, gas, electric) expertise to lead strategic communication, account planning, and implementation efforts for energy and water management strategies. This includes helping our business customers leverage data, trends, renewables, water conservation, and other demand response programs offered by Colorado Springs Utilities, in-order-to streamline energy usage, realize cost savings and increase customer satisfaction.
Our team consists of Key Account Managers and Customer Managers. The level that this position will be hired at will be determined by the relevant experience, knowledge, and education of the selected candidate.
Pay range for the Customer Manager is $72,217 to $90,272
Pay range for the Key Account Manager is $87,443 to $109,203
As a Mid-Market Customer Manager, you will be responsible for:
Cultivating and managing relationships with large business customers, proactively providing utility expertise
Managing the planning and distribution of monthly sector communications to over 1000+ customers
Making quality decisions based on a mixture of analysis, experience, and judgment
Communicating with decision-makers and seeking opportunities to increase customer satisfaction
Interpreting and applying laws and regulations
Serving as the point of contact for understanding business customer needs and utility consumption patterns
Assuming leadership roles in associations
Providing solutions to mid-market customer issues and coordinate programs to meet business customer needs
Working with internal partners across the organization to deliver solutions and services to customers
Advising customers on demand-side management, water conservation, and renewable opportunities
As a Key Account Manager, in addition to the Customer Manager responsibilities, key duties will include:
Planning, implementing and managing all activities on behalf of our largest strategic customers through politically sensitive issues
Communicating with high-level executive decision-makers
Managing large customer projects and programs
Utilizing financial and risk analysis, as well as technical utility knowledge to manage complex utility issues
Developing account plans, including milestones, resource requirements, and deliverables
Negotiating complex contracts associated with utility service
Why should you apply? As a professional in these positions, you will have the opportunity to build and maintain strong and trustworthy relationships with the largest organizations in our community while you assist them in managing their utility contract and services. Through these relationships, you will earn the trust and respect of these important customers on behalf of Colorado Springs Utilities.
What is needed to be successful?
As a Mid-Market Customer Manager , most people will have a bachelor's degree and two (2) years of account management or marketing experience while the ideal candidate will be knowledgeable in utility industry regulations and trends as well as technological concepts and processes as they relate to the utility industry.
As a Key Account Manager , most people will have a bachelor’s degree and at least five (5) years of account management experience in the utility industry working with large, complex customers and a proven track record of success in building relationships within these groups. Experience with all 4 services (electric, gas, water, and wastewater) is highly preferred.
We also seek skills and experience in the following areas, so please be sure to highlight them on your application/resume.
The ability to process and analyze data and drive action from analysis
Poised in verbal and written communication so that you can effectively manage marketing communications and stakeholder engagement internally and externally
Demonstrate critical and creative thinking, as well as enthusiasm to take a proactive approach in strategic business management, even at times when it means challenging the status quo
Experience in delivering customer-focused solutions
What a career at Colorado Springs Utilities can offer you…
At Colorado Springs Utilities, we are committed to living our values of Safety, People, Trust, Responsibility, Collaboration, and Continuous Improvement. In addition to a great location and dynamic work, we offer competitive pay, excellent benefits, and generous time off, all while working in the shadow of beautiful Pikes Peak!
We are a diverse team of professionals who take pride in delivering exceptional service to our community through new and innovative technologies.
We understand employees have competing priorities. That is why we have created an environment which embraces teamwork and flexibility.
Join a diverse team of high performers who take pride in delivering exceptional service to our Community.
ATTENTION: Colorado Springs Utilities is considered an essential business delivering critical services to our community. During the current coronavirus (COVID-19) pandemic, we are hiring for a variety of positions. Interviews for many positions will leverage remote technology solutions, to include the enhanced use of email, telephone and video solutions where possible. We appreciate your patience and understanding during this time.
All postings will close at 11:59pm on the Posting Close Date. Candidates must apply for the position prior to this date and time. If the Posting Close Date is blank, the position will remain open until filled .
Actual starting pay will be determined at the time of offer based on the experience, education, and training of the successful candidate. In addition to a competitive wage, Colorado Springs Utilities offers a variety of benefits. For more information on our benefits, visit https://coloradospringsutilities.jobs/benefits/.
Colorado Springs Utilities is an Equal Employment Opportunity/Affirmative Action employer. Our differences make us richer. Learning and growing from one another makes us more than what we were. We want our workforce to be as diverse as our business and recognize the limitless benefits of this commitment. Our desire is to have the organization reflect the diversity of the Pikes Peak Region. As an Equal Employment Opportunity employer, it is our commitment that no person shall be unlawfully discriminated against because of race, color, national origin or ancestry, sex, age, religious convictions, veteran status, disability, political beliefs, sexual orientation or gender identity. Affirmative Action is Colorado Springs Utilities’ effort to ensure positive steps are taken to have a representative workforce reflective of the relevant available labor force.
For more information regarding applicant rights, visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Have a question? If you have a question about a position or need assistance from a recruiter, email us at firstname.lastname@example.org or call 719-668-7500.
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E-Verify and Right to Work Notice . Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Colorado Springs Utilities participates in E-Verify. For more information on your rights and responsibilities as an applicant, please visit: http://coloradospringsutilities.jobs/applicants-rights-and-responsibilities/. If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace. You should know that no employer can deny you a job or fire you because of your national origin. Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents. If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language. Call 1-800-255-7688. TDD for the hearing impaired is 1-800-237-2515. In the Washington, D.C., area, please call 202-616-5594, TDD 202-616-5525 Or write to: U.S. Department of Justice Office of Special Counsel NYA 950 Pennsylvania Ave., N.W. Washington, DC 20530.
Colorado Springs Utilities does not participate in work visa programs or sponsorship of work visas of any kind (including but not limited to F-1, H-1B or TN visas)
Eligible applicants must be authorized to work in the United States on a permanent basis
Job Type: Customer Support/Client Care