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Colorado Springs Utilities Customer Experience Intern in Colorado Springs, Colorado

Customer Experience Intern

Job Type: Internship

Pay Range $17.27 to $20.72

Location Colorado Springs, CO

Posting Close Date 4/1/19

Customer Experience Intern

Colorado Springs Utilities Customer Experience Insights team is looking for an intern to join our enthusiastic and customer focused team! Based upon research, analysis and stakeholder input you will have the opportunity to support and recommend enhancements to various projects at Colorado Springs Utilities.

Key Responsibilities:

  • Quality Assurance; assisting with quality call evaluations and feedback

  • Customer Research and Analysis

  • Voice of the Customer Insights

  • Data Analytics

  • Support various ongoing programs

What you should apply: This internship will provide you with the opportunity to develop and increase your project management, quality review, research, analysis, communication, and presentation skills as you support these projects under direct supervision.

What will it take to be successful? We are looking for an energized professional who exhibits a positive attitude and a willingness to learn to support various projects that directly benefit our residential and commercial customers. To be considered for this internship, you must be enrolled in an accredited college/university designated part-time or full-time program working towards an undergraduate or graduate degree. Preferred degree focus would be Business, Marketing, Finance, Project Management, Communication or relevant discipline. Must have obtained Junior level status and maintain a minimum 2.5 GPA.

Additional desired skills and experience:

  • Knowledge and understanding of project management principles, research principles, statistical analysis principals, financial analysis principles

  • Communication skills (written and verbal)

  • Microsoft Office Suite (Excel, Word, and PowerPoint)

  • Ability to provide support and make recommendations

  • Ability to function independently and as part of a team

Selected candidate must be available to work up to 20 hours per week during the school year and up to 40 hours per week during the summer and school breaks. The ideal candidate will be available to remain in this internship until completion of bachelors’ degree or graduate degree.

Your online application and/or resume MUST include the below to be considered and if selected, you will be required to provide a copy of your recent transcript including GPA and credit hours:

  • Degree program and college/university

  • Class year – minimum of junior level status

  • Computer software skills and proficiency

What a career at Colorado Springs Utilities can offer you…

  • As a community-owned enterprise for over 100 years, we offer the stability of providing a required service and commodity for our community.

  • We are a diverse team of professionals who take pride in delivering exceptional service to our community through new and innovative technologies.

  • We understand employees have competing priorities. That is why we have created an environment which embraces teamwork and flexibility.

Join a diverse team of high performers who take pride in delivering exceptional service to our community and tap into the power of your potential!

All postings will close at 11:59pm on the Posting Close Date. Candidates must apply for the position prior to this date and time. If the Posting Close Date is blank, the position will remain open until filled . Actual starting pay will be determined at the time of offer based on the experience, education, and training of the successful candidate.

Colorado Springs Utilities is an Equal Employment Opportunity/Affirmative Action employer. Our differences make us richer. Learning and growing from one another makes us more than what we were. We want our workforce to be as diverse as our business and recognize the limitless benefits of this commitment. Our desire is to have the organization reflect the diversity of the Pikes Peak Region. As an Equal Employment Opportunity employer, it is our commitment that no person shall be unlawfully discriminated against because of race, color, national origin or ancestry, sex, age, religious convictions, veteran status, disability, political beliefs, sexual orientation or gender identity. Affirmative Action is Colorado Springs Utilities’ effort to ensure positive steps are taken to have a representative workforce reflective of the relevant available labor force.

Accessibility Accommodations . If you are an individual with a disability or disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at or by calling 719-668-7500. This option is reserved for individuals who are unable to use or require assistance with the online tools as the result of a disability and is not intended for other purposes.

E-Verify and Right to Work Notice . Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Colorado Springs Utilities participates in E-Verify. For more information on your rights and responsibilities as an applicant, please visit: . If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace. You should know that no employer can deny you a job or fire you because of your national origin. Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents. If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language. Call 1-800-255-7688. TDD for the hearing impaired is 1-800-237-2515. In the Washington, D.C., area, please call 202-616-5594, TDD 202-616-5525 Or write to: U.S. Department of Justice Office of Special Counsel NYA 950 Pennsylvania Ave., N.W. Washington, DC 20530.

Colorado Springs Utilities does not sponsor work visas. All eligible applicants must be currently authorized to work in the United States on a full-time basis.

Job Type: Internship