Colorado Springs Utilities Jobs

icant rights, visit <a href="" target="_blank"> </a></p><p><strong>Accessibility Acc
cant, please visit: <a href="" target="_blank"> </a>. If you have a leg

Job Information

Colorado Springs Utilities Field Operations Administrative Support Specialist in Colorado Springs, Colorado

Field Operations Administrative Support Specialist

Job Type: Skilled Trades & Craft

Pay Range $21.79 to $26.15

Location Colorado Springs, CO

Date First Posted 11/19/21

Field Operations Administrative Support Specialist

***This position is considered Essential Personnel and will be required to report during emergency situations, inclement weather, and is not eligible for remote or teleworking.

Colorado Springs Utilities is looking to hire a dynamic, innovative, and self-starter to join our team as an Operations Field Support Specialist. In this fast-paced role, you will be counted on to provide support services to a variety of workgroups, which includes: Service Response, Dispatch, Service Center, Billing, AMR/AMI, and the Meter shop.

If you are a fast learner and someone who thrives in a fast-paced, ever-changing environment this may the job for you! This job will challenge you to think bigger, knowing the support you provide is critical for our field employees to ensure the safety of our customers and community. You will analyze situations, respond appropriately, and provide the support that is counted on.

Key Areas of Focus:

  • Support activities to include: system data accuracy, scheduling activities, project management, reconciling red tags administered by field personnel, error management, and new construction

  • New Construction: Initiate the meter installation process from the inspection, follow-up, rework, to the set of the meter to ensure regulations are met. Provide follow-up to ensure data accuracy within the customer account system

  • Administer of the Red Tag Program for Field Services; tracks the collection and/or receipt of documents; liaison between Pikes Peak Regional Building (PPRBD) and contractors to ensure compliance and completion of hazards

  • Analyze and interpret data to identify and correct errors by field employees to ensure data and billing accuracy

  • Troubleshoot problem by gathering and researching data; analyzes data to come to conclusions or recommendations

  • May be assigned to specific analytical projects and programs requiring a general evaluation and assessment

  • Provide assistance, through research and evaluation for a specific department or division

  • Maintain and update calendaring systems and coordinate scheduling for multiple cross-organizational projects

  • Liaison with outside agencies to include CSPD and EPSO, to coordinate field visits for Code 1 customers

  • Review invoices for payment

Who you are…

We are looking for individuals who offer at least two years of administrative or business support experience. Previous experience working in construction or engineering will be beneficial in this role. Additionally, to be successful in this role, the ideal candidate will have the following skills and/or abilities:

  • Strong customer service skills especially over the telephone

  • Ability to multi-task and respond to rapidly shifting priorities, remaining flexible and open

  • Team player with strong personal work ethic

  • Ability to learn applications, software, two-way radio, and processes quickly

  • Ability to exercise independent judgment

  • Ability to identify process issues and implement solutions

  • Strong skills in MS Word, Excel, Access, Outlook

  • Strong attention to detail and follow through with responsibilities

  • Strong data research and analysis skills

Our Commitment…

Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We do not just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families, through our comprehensive benefits program.

  • Medical – Select from three medical plans including a Health Savings Account compatible plan

  • Voluntary Wellness Program – Earn incentives, gift cards, and gym membership reimbursements

  • Dental – Select from two plans including orthodontia coverage

  • Vision Insurance – Voluntary plan covering a full range of vision care services

  • Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses

  • Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses

  • Disability Insurance –Short-Term and Long-Term coverage provides income replacement for illness or injury

  • Life Insurance – Term life coverage with the option to purchase supplemental coverage

  • Paid Time Off – vacation, personal leave, sick leave, holidays, jury and bereavement

  • Vacation Buy – Purchase additional vacation time

  • Pension – Colorado PERA retirement plan funded by both employees and the organization.

  • Retirement Saving Programs - Supplement your pension with PERA 401(k) or PERA Roth 401(k), ICMA Roth IRA, ICMA 457 or 457 Roth plan

  • Educational Assistance – Financial assistance for qualifying courses

  • Additional Benefits - Employee Assistance Program, and Long-Term Care Insurance


  • All positions will be posted for a minimum of 5 calendar days.

  • Starting pay will be determined at the time of offer based on the experience, education, and training of the successful candidate.

  • Colorado Springs Utilities does not sponsor work visas of any kind (including but not limited to F-1, H-1B, or TN visas). Eligible applicants must be authorized to work in the United States.

Colorado Springs Utilities is an Equal Employment Opportunity/Affirmative Action employer. Our differences make us richer. Learning and growing from one another makes us more than what we were. We want our workforce to be as diverse as our business and recognize the limitless benefits of this commitment. Our desire is to have the organization reflect the diversity of the Pikes Peak Region. As an Equal Employment Opportunity employer, it is our commitment that no person shall be unlawfully discriminated against because of race, color, national origin or ancestry, sex, age, religious convictions, veteran status, disability, political beliefs, sexual orientation, or gender identity. Affirmative Action is Colorado Springs Utilities’ effort to ensure positive steps are taken to have a representative workforce reflective of the relevant available labor force.

For more information regarding applicant rights, visit

Accessibility Accommodations . If you are an individual with a disability or disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at or by calling 719-668-7500. This option is reserved for individuals who are unable to use or require assistance with the online tools as the result of a disability and is not intended for other purposes.

E-Verify and Right to Work Notice . Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Colorado Springs Utilities participates in E-Verify. For more information on your rights and responsibilities as an applicant, please visit: . If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace. You should know that no employer can deny you a job or fire you because of your national origin. Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents. If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language. Call 1-800-255-7688. TDD for the hearing impaired is 1-800-237-2515. In the Washington, D.C., area, please call 202-616-5594, TDD 202-616-5525 Or write to: U.S. Department of Justice Office of Special Counsel NYA 950 Pennsylvania Ave., N.W. Washington, DC 20530.

Have a question? If you have a question about a position or need assistance from a recruiter, email us at or call 719-668-7500.

Job Type: Skilled Trades & Craft