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Colorado Springs Utilities Key Account Manager / Customer Manager in Colorado Springs, Colorado

Key Account Manager / Customer Manager

Job Type: Customer Support/Client Care

Pay Range $70,678 to $106,953

Location Colorado Springs, CO

Posting Close Date 8/26/19

Key Account Manager / Customer Manager

Colorado Springs Utilities is looking for a Key Account Manager or Customer Manager who will be responsible for establishing, managing and enhancing relationships with our strategic business customers.

Level of hire will be dependent on relevant experience and education**

Key Account Manager, in addition to the Customer Manager responsibilities, key duties will include:

  • Planning, implementing and managing all activities on behalf of our largest strategic customers through politically sensitive issues

  • Communicating with high level executive decision makers

  • Managing large customer projects and programs

  • Utilizing financial and risk analysis, as well as technical utility knowledge to manage complex utility issues

  • Develop account plans, including milestones, resource requirements, and deliverables

  • Negotiating complex contracts associated with utility service

Customer Manager, you will be responsible for:

  • Building and managing relationships with large business customers

  • Making quality decisions based on a mixture of analysis, experience and judgment

  • Communicating with decision makers

  • Interpreting and applying laws and regulations

  • Assuming leadership roles in associations

  • Serving as point of contact for understanding business customer needs and utility consumption patterns

  • Providing solutions to mid-market customer issues and coordinate programs to meet business customer needs

  • Working with internal partners across the organization to deliver solutions and services to customers

  • Advising customers on demand side management, water conservation and renewable opportunities

Why should you apply? As a professional in these positions, you have the opportunity to build and maintain strong and trustworthy relationships with the largest organizations in our community and assisting them in managing their utility contract and services. Through these relationships, you will earn the trust and respect of these important customers on behalf of Colorado Springs Utilities.

What is needed to be successful?

  • As a Key Account Manager, most people will have a Bachelor's Degree and at least five (5) years of account management experience in the utility industry working with large, complex customers and a proven track record of success in building relationships within these groups. Experience with all 4 services (electric, gas, water and wastewater) is highly preferred.

  • As a Customer Manager, most people will have a Bachelor's Degree and two (2) years of account management or marketing experience while the ideal candidate will have knowledge of the utility industry regulations and trends as well as technological concepts and processes as they relate to the utilities industry.

Pay range for the Key Account Manager is $85,571.20 to $106,953.60

Pay range for the Customer Manager is $70,678.40 to $88,337.60

What a career at Colorado Springs Utilities can offer you…

  • At Colorado Springs Utilities, we are committed to living our values of Safety, People, Trust, Responsibility, Collaboration, and Continuous Improvement. In addition to a great location and dynamic work, we offer competitive pay, excellent benefits, and generous time off, all while working in the shadow of beautiful Pikes Peak!

  • We are a diverse team of professionals who take pride in delivering exceptional service to our community through new and innovative technologies.

  • We understand employees have competing priorities. That is why we have created an environment which embraces teamwork and flexibility.

Join a diverse team of high performers who take pride in delivering exceptional service to our community!

All postings will close at 11:59pm on the Posting Close Date. Candidates must apply for the position prior to this date and time. If the Posting Close Date is blank, the position will remain open until filled . Actual starting pay will be determined at the time of offer based on the experience, education, and training of the successful candidate.

Colorado Springs Utilities is an Equal Employment Opportunity/Affirmative Action employer. Our differences make us richer. Learning and growing from one another makes us more than what we were. We want our workforce to be as diverse as our business and recognize the limitless benefits of this commitment. Our desire is to have the organization reflect the diversity of the Pikes Peak Region. As an Equal Employment Opportunity employer, it is our commitment that no person shall be unlawfully discriminated against because of race, color, national origin or ancestry, sex, age, religious convictions, veteran status, disability, political beliefs, sexual orientation or gender identity. Affirmative Action is Colorado Springs Utilities’ effort to ensure positive steps are taken to have a representative workforce reflective of the relevant available labor force.

Accessibility Accommodations . If you are an individual with a disability or disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at accessibility@csu.org or by calling 719-668-7500. This option is reserved for individuals who are unable to use or require assistance with the online tools as the result of a disability and is not intended for other purposes.

E-Verify and Right to Work Notice . Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Colorado Springs Utilities participates in E-Verify. For more information on your rights and responsibilities as an applicant, please visit: http://coloradospringsutilities.jobs/applicants-rights-and-responsibilities/ . If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace. You should know that no employer can deny you a job or fire you because of your national origin. Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents. If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language. Call 1-800-255-7688. TDD for the hearing impaired is 1-800-237-2515. In the Washington, D.C., area, please call 202-616-5594, TDD 202-616-5525 Or write to: U.S. Department of Justice Office of Special Counsel NYA 950 Pennsylvania Ave., N.W. Washington, DC 20530.

Colorado Springs Utilities does not sponsor work visas. All eligible applicants must be currently authorized to work in the United States on a full-time basis.

Job Type: Customer Support/Client Care

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