Colorado Springs Utilities Key Account Manager in Colorado Springs, Colorado
Key Account Manager
Job Type: Customer Support/Client Care
Pay Range $89,273 to $111,592
Location Colorado Springs, CO
Posting Close Date 8/2/21
Key Account Manager
We understand employees have competing priorities, and although this position is a non-remote, on-site role, we have created an environment which embraces teamwork, flexibility, and work-life balance.
Who We are... In 1924, Colorado Springs voted to create a four-service public utility; electricity, natural gas, water and wastewater services. Since then, as a municipal utility, our focus has been on the basics - providing exceptional customer service while keeping costs low.
As a community owned utility, we strive to protect our environment: We live here too and want to keep our city clean and beautiful. Additionally, Colorado Springs Utilities gives back: Employees, their families and friends volunteer more than 10,000 hours each year on community projects.
Colorado Springs Utilities Business Account Management Team is looking for a consultative, customer-success oriented professional to help us establish, manage, and enhance relationships with our largest business customers. In this position, you will lean on your utility (water, wastewater, gas, electric) expertise to lead strategic communication, account planning, and implementation efforts for energy and water management strategies. This includes helping our business customers leverage data, trends, renewables, water conservation, and other demand response programs offered by Colorado Springs Utilities, in-order-to streamline energy usage, realize cost savings and increase customer satisfaction. Our team consists of Key Account Managers and Mid-market Managers who serve the needs of our business community.
Key Areas of Focus:
Planning, implementing and managing all activities on behalf of our largest strategic customers with politically sensitive issues
Serving as the point of contact for understanding business customer needs and utility consumption patterns
Working with internal partners across the organization to deliver solutions and services to customers
Advising customers on demand-side management, water conservation, and renewable opportunities
Communicating with high-level executive decision-makers proactively providing utility expertise
Managing large customer projects and programs
Utilizing financial and risk analysis, as well as technical utility knowledge to manage complex utility issues
Developing account plans, including milestones, resource requirements, and deliverables
Who You are... A successful candidate would come with a Bachelor's Degree and at least five (5) years of account management experience in the utility industry working with large, complex customers and a proven track record of success in building relationships with large business customers who have complex utility systems. Experience with electric and gas is highly preferred for this role.
We also seek skills and experience in the following areas:
The ability to process and analyze data and drive action from analysis
Poised in verbal and written communication so that you can effectively manage marketing communications and stakeholder engagement internally and externally
Demonstrate critical and creative thinking, as well as enthusiasm to take a proactive approach in strategic business management, even at times when it means challenging the status quo
Experience in delivering customer-focused solutions
What does this opportunity offer? As a professional in these positions, you have the opportunity to build and maintain strong and trustworthy relationships with the largest organizations in our community and assisting them in managing their utility contract and services. Through these relationships, you will earn the trust and respect of these important customers on behalf of Colorado Springs Utilities.
What a career at Colorado Springs Utilities can offer you…
At Colorado Springs Utilities, we are committed to living our values of Safety, People, Trust, Responsibility, Collaboration, and Continuous Improvement. In addition to a great location and dynamic work, we offer competitive pay, excellent benefits, and generous time off, all while working in the shadow of beautiful Pikes Peak!
We are a diverse team of professionals who take pride in delivering exceptional service to our community through new and innovative technologies.
Colorado Springs Utilities offers a comprehensive benefits program to help you and your family protect your health and financial security.
Medical – Select from three medical plans including a Health Savings Account compatible plan
Voluntary Wellness Program – Earn incentives, gift cards, and gym membership reimbursements
Dental – Select from two plans including orthodontia coverage
Vision Insurance – Voluntary plan covering a full range of vision care services
Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
Disability Insurance –Short-Term and Long-Term coverage provides income replacement for illness or injury
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Paid Time Off – vacation, personal leave, sick leave, holidays, jury and bereavement
Vacation Buy – Purchase additional vacation time
Pension – Colorado PERA retirement plan funded by both employees and the organization.
Retirement Saving Programs - Supplement your pension with PERA 401(k) or PERA Roth 401(k), ICMA Roth IRA, ICMA 457 or 457 Roth plan
Educational Assistance – Financial assistance for qualifying courses
Additional Benefits - Employee Assistance Program, and Long-Term Care Insurance
Colorado Springs Utilities is considered an essential business delivering critical services to our community. If selected for an interview, we may leverage remote technology solutions including the enhanced use of email, telephone, and video solutions as part of the hiring process where possible.
All postings will close at 11:59 pm on the Posting Close Date. Candidates must apply for the position prior to this date and time. If the Posting Close Date is blank, the position will remain open until filled .
Starting pay will be determined at the time of offer based on the experience, education, and training of the successful candidate.
Colorado Springs Utilities does not sponsor work visas of any kind (including but not limited to F-1, H-1B, or TN visas). Eligible applicants must be authorized to work in the United States.
Colorado Springs Utilities is an Equal Employment Opportunity/Affirmative Action employer. Our differences make us richer. Learning and growing from one another makes us more than what we were. We want our workforce to be as diverse as our business and recognize the limitless benefits of this commitment. Our desire is to have the organization reflect the diversity of the Pikes Peak Region. As an Equal Employment Opportunity employer, it is our commitment that no person shall be unlawfully discriminated against because of race, color, national origin or ancestry, sex, age, religious convictions, veteran status, disability, political beliefs, sexual orientation, or gender identity. Affirmative Action is Colorado Springs Utilities’ effort to ensure positive steps are taken to have a representative workforce reflective of the relevant available labor force.
For more information regarding applicant rights, visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Accessibility Accommodations . If you are an individual with a disability or disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at firstname.lastname@example.org or by calling 719-668-7500. This option is reserved for individuals who are unable to use or require assistance with the online tools as the result of a disability and is not intended for other purposes.
E-Verify and Right to Work Notice . Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Colorado Springs Utilities participates in E-Verify. For more information on your rights and responsibilities as an applicant, please visit: http://coloradospringsutilities.jobs/applicants-rights-and-responsibilities/ . If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace. You should know that no employer can deny you a job or fire you because of your national origin. Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents. If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language. Call 1-800-255-7688. TDD for the hearing impaired is 1-800-237-2515. In the Washington, D.C., area, please call 202-616-5594, TDD 202-616-5525 Or write to: U.S. Department of Justice Office of Special Counsel NYA 950 Pennsylvania Ave., N.W. Washington, DC 20530.
Have a question? If you have a question about a position or need assistance from a recruiter, email us at email@example.com or call 719-668-7500.
Job Type: Customer Support/Client Care