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Colorado Springs Utilities Meter Data Management - Business Application Administrator in Colorado Springs, Colorado

**Meter Data Management

Business Application Administrator**

Job Type: Business Operations

Pay Range $80,000 to $99,300

Location Colorado Springs, CO

Posting Close Date 9/24/20

**Meter Data Management

Business Application Administrator**

Colorado Springs Utilities is hiring a Meter Data Management (MDM) Business Application Administrator (BAA) on our Customer Applications Management (CAM) team. In this job, you will help implement, administer and manage support services of the Oracle Utilities Meter Data Management application, Smart Grid Gateway and Information Lifecycle Management (ILM) solution.

Meter Data Management will enable the use of a wide range of innovative technology initiatives at Colorado Springs Utilities. In this collaborative role, you will serve as the MDM subject matter expert and liaison between internal customers and external vendors. Initially, your focus will be helping us finish testing and going live with MDM and thereafter taking the lead on supporting this mission critical application.

What you’ll be charged with:

  • Administer and support the daily operations of the business-critical MDM applications. This would include, configuration, user provisioning, performance monitoring, and issue identification, system/application test, and problem resolution.

  • Serve as the Subject Matter Expert on the MDM Applications for current and future stakeholders.

  • Own and maintain the application support plan.

  • Serve as the application and user advocate weighing risk vs return regarding system and application updates.

  • Identify, investigate, and resolve issues, problems, and unplanned outages.

  • Analyze and maintain all documentation to include, business requirements, system requirements, SLA’s, user manuals, and training materials.

  • Support the data analysis efforts led by other CAM and Customer Service Department team members. Ensure proposed changes which will be unsupportable, decrease system stability, or reduce existing functionality are identified as early as possible.

  • Your primary role will be supporting the MDM application once we are live. You will be responsible for owning the support model and plan, ensuring its ongoing success.

  • Participate in continuous improvement by identifying opportunities to improve and simplify system configuration and architecture.

  • Assume primary professional ownership and responsibility for MDM while maintaining sufficient knowledge and awareness of all domains to perform back-up and on-call duties for the following:

  • Payment Processing

  • Customer Information Systems

  • Customer Contact Solutions

  • Mobile Workforce Management

  • Bill Creation, Printing, & Delivery

What’s in it for you…

If you enjoy serving as the bridge between technology and business users and have exposure to metering applications, we want to hear from you! This role will allow you to be actively engaged in our business by being the key person responsible for a highly critical business application. You will be able to combine your strong relationship, business communication, and technical skills while providing a deep sense of professional ownership for the success of our business operations. Your focus and advocacy for our customers will inform the technical duties so the “why” behind your work is always clear.

What will it take to be successful...

  • Highly qualified candidates will bring 5 or more years of experience administering, supporting, or developing an MDM system (preferably Oracle) or relevant business applications in an information technology field.

  • A Bachelor’s or higher degree in an applicable subject and ITIL certification are highly preferred, as well as demonstrated experience with database query (SQL), data analysis, business automation, and testing skills, experience working on technology project teams, and using waterfall and agile methodologies.

  • Please be sure to highlight your MDM experience on your resume and application.

**Together with the rest of the BAAs, you will be required to participate in the On-Call rotation. When on-call, be available 24 hours a day to provide immediate support to investigate and resolve urgent or emergency issues with any of the CAM supported applications.

What a career at Colorado Springs Utilities can offer you…

As a community-owned enterprise for over 100 years, we offer the stability of providing a required service and commodity for our community.

We are a diverse team of professionals who take pride in delivering exceptional service to our community through new and innovative technologies.

We understand employees have competing priorities. That is why we have created an environment which embraces teamwork and flexibility.

Join a diverse team of high performers who take pride in delivering exceptional service to our community and tap into the power of your potential! For more information and to apply, visit jobs.csu.org.

ATTENTION: Colorado Springs Utilities is considered an essential business delivering critical services to our community. During the current coronavirus (COVID-19) pandemic, we are hiring for a variety of positions. Interviews for many positions will leverage remote technology solutions, to include the enhanced use of email, telephone and video solutions where possible. We appreciate your patience and understanding during this time.

All postings will close at 11:59pm on the Posting Close Date. Candidates must apply for the position prior to this date and time. If the Posting Close Date is blank, the position will remain open until filled .

Actual starting pay will be determined at the time of offer based on the experience, education, and training of the successful candidate. In addition to a competitive wage, Colorado Springs Utilities offers a variety of benefits. For more information on our benefits, visithttps://coloradospringsutilities.jobs/benefits/ .

Colorado Springs Utilities is an Equal Employment Opportunity/Affirmative Action employer. Our differences make us richer. Learning and growing from one another makes us more than what we were. We want our workforce to be as diverse as our business and recognize the limitless benefits of this commitment. Our desire is to have the organization reflect the diversity of the Pikes Peak Region. As an Equal Employment Opportunity employer, it is our commitment that no person shall be unlawfully discriminated against because of race, color, national origin or ancestry, sex, age, religious convictions, veteran status, disability, political beliefs, sexual orientation or gender identity. Affirmative Action is Colorado Springs Utilities’ effort to ensure positive steps are taken to have a representative workforce reflective of the relevant available labor force.

For more information regarding applicant rights, visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Have a question? If you have a question about a position or need assistance from a recruiter, email us at csurecruiting@csu.org or call 719-668-7500.

Accessibility Accommodations . If you are an individual with a disability or disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at accessibility@csu.org or by calling 719-668-7500. This option is reserved for individuals who are unable to use or require assistance with the online tools as the result of a disability and is not intended for other purposes.

E-Verify and Right to Work Notice . Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Colorado Springs Utilities participates in E-Verify. For more information on your rights and responsibilities as an applicant, please visit: http://coloradospringsutilities.jobs/applicants-rights-and-responsibilities/ . If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace. You should know that no employer can deny you a job or fire you because of your national origin. Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents. If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language. Call 1-800-255-7688. TDD for the hearing impaired is 1-800-237-2515. In the Washington, D.C., area, please call 202-616-5594, TDD 202-616-5525 Or write to: U.S. Department of Justice Office of Special Counsel NYA 950 Pennsylvania Ave., N.W. Washington, DC 20530.

Colorado Springs Utilities does not participate in work visa programs or sponsorship of work visas of any kind (including but not limited to F-1, H-1B or TN visas)

Eligible applicants must be authorized to work in the United States on a permanent basis

Job Type: Business Operations

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